FREQUENTLY ASKED QUESTIONS
WHAT TYPE OF EVENTS DO YOU SERVICE?
Although we specialize in birthday parties we are down to add our soft playgrounds to any event! 🎉
Birthdays/milestones. Baby showers. Gender reveals. Weddings. BBQs. Holiday parties. Mom groups. Pop ups. Corporate events. Play dates. Park events. Reunions. Block parties. Community/School events.
(Backyard | Venue | House | Apartment)
HOW SOON SHOULD I BOOK?
We recommend you book atleast 3 months in advance. It’s never too early to book us for your special occasion - if you have your eye on a date in the future, please fill out the Hire Us form to get started!
WHAT AREAS DO YOU DELIVER TO & IS THERE A DELIVERY CHARGE?
We currently deliver within 50 miles radius of Bristol,PA. Delivery is free if the event is within 15 miles of Bristol, PA. Any event further will receive a custom price tailored to the event location.
HOW DOES DELIVERY WORK?
We will arrive 1-2 hours prior to your
event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) Please let us know prior to the event so that we can plan accordingly & arrive earlier if needed.
DO YOU SET UP THE EQUIPMENT?
Ofcourse! Set up and take down is included in your total price. Renters will be responsible for clearing all areas needed for equipment at least 3 hours prior to your scheduled time.
HOW DO YOU CLEAN THE EQUIPMENT & HOW OFTEN?
Our equipment including our ball pit balls are throughly sanitized and disinfected before each event! We use a non toxic solution which kills 99.9% of harmful bacteria, viruses, and germs.
DO YOU SET UP OUTDOORS?
Absolutely! As long as the weather permits. We do require you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones.
Keep in mind when booking we will not set up over uneven surfaces to ensure the safety of the children playing.
Concrete, grass, or floor is recommended.
CAN YOU STILL SET UP OUTSIDE IF RAIN IS IN THE FORECAST THE DAY OF MY EVENT?
Unfortunately we can not, as our playground will become slippery & unsafe in the rain. There are two options when rain is imminent.
1st option- Have your rental set up indoors. We can set up in a garage, living room, play room, etc.
2nd option - Reschedule your event. Bookings can be rescheduled (based on availability) without paying a fee if the weather prevents us from safely being able to set up & utilized the playground.
IS A DEPOSIT REQUIRED?
At the time of booking a $100 refundable deposit will be required to secure your requested date. In addition the deposit is held to ensure our equipment is returned with no damage.
If all equipment is returned with no damage, your deposit will be sent back to you within 24 hours of your event.
WHAT IS YOUR CANCELLATION POLICY?
Should you need to cancel, please make sure you notify us ASAP. You’ll have up to 30 days from your scheduled event to cancel for a full refund. After that date, your deposit is non-refundable.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We currently accept all our payments through PayPal.